Exchanges & Returns
The exchanges will be in default cases. The client must request by email to exchange within 30 calendar days after receipt: [email protected]
The product should return in its original packaging. This product will be evaluated by our quality control and, if the defect detected, will be made the exchange, or refund of the amount paid, in agreement with the customer.
In the case of faultless products, we can make the switch since the product has not been used.
The deadline to request a replacement in this case is 7 calendar days by e-mail: [email protected]
The customer shall bear all product transportation costs, both return as the reference.
It will not be effected exchange or refund related to danificas parts by inappropriate use of the product.
In the case of exchange will only be allowed to exchange for same value products. If you have difference in value will be combined with the customer how to pay the difference.
The refund of the product value if the return can be done in two ways:
On purchases paid by credit card, the reversal will occur in up to 02 subsequent invoices. This procedure is the responsibility of the credit card administrator.
On purchases paid by deposit or bank transfer, the refund will be held in the client's personal account within 7 working days.
If there is any doubt about the terms and conditions you can contact us via email [email protected]